Passenger Transport Newsletter #99 – 5 March 2026

To support industry, the Department for Infrastructure and Transport (the Department) publishes a quarterly newsletter on key topics for the Point-to-Point industry.

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Centralised Booking Services are encouraged to forward this email onto drivers and operators.

In this issue:

• Operator accreditation
• SATSS vouchers
• Correct mailbox
• Compliance activity outcomes

Operator accreditation

As part of the Taxi Industry Reform Package, new annual taxi licences have now been introduced.

A new annual taxi licence is required to operate a metropolitan taxi.

Existing metropolitan taxi licence holders who operate their own taxi will need to apply, by 30 April 2026, for a new annual taxi licence to continue operating a metropolitan taxi.  These taxi licence holders will also need to retain their operator accreditation.

Taxi licence holders who are not themselves operating a vehicle as a metropolitan taxi or other passenger transport service are not required to hold operator accreditation. As such there is no need for them to renew their operator accreditation.

Taxi licence holders who do not wish to renew their operator accreditation should notify the Department to ensure records are updated and any operator accreditation correspondence can cease. The Department can be emailed at: dit.alcenquiries@sa.gov.au.

Operators who hold both taxi and metro MV chauffeur /rideshare operator accreditation will need to maintain their MV accreditation.

SATSS vouchers

The State Government has increased the number of subsidised trips for South Australian Transport Subsidy Scheme (SATSS) members.

From 20 February 2026, SATSS members will receive 100 trips when due for a subsidised trip top-up.  This is an extra 20 trips.

Members will receive 100 subsidised trips on their Member ID Card the next time they are due for a trip top-up.

The 100 subsidised trips must last a minimum of six months before more trips can be issued.

For further information about the change and SATSS memberships, contact SATSS on 1300 360 840 or email DIT.SATSSEnquiries@sa.gov.au.

Correct mailbox

The email address for any enquiries relating to the Metropolitan Taxi Licence Cancellation Payments is: DIT.Metropoliantaxilicence@sa.gov.au

If you have any questions about the cancellation of existing metropolitan taxi licence payments you can send them to the above email address or contact Service SA on 13 10 84 (Option 6).

Compliance activity outcomes

Going forward, the Department will be providing quarterly updates via the newsletter about disciplinary action taken against accreditation holders. This will replace previous compliance reporting on expiations and defect notices issued.

The following outcomes were finalised by the Passenger Transport Standards Committee in the final quarter of 2025:

• Driver permanently disqualified for recovering more than the legal fare, engaging in dishonest conduct and bringing the industry into disrepute;
• Driver revoked and issued with temporary accreditation for interfering with the taxi-meter, recovering more than the legal fare, driving behaviour, engaging in dishonest conduct, and bringing the industry into disrepute;
• Driver permanently disqualified for failing to observe the laws that relate to safe driving and bringing the industry into disrepute;
• Driver permanently disqualified for failing to activate the meter, recovering more than the legal fare, failing to comply with the SATSS conditions of use, engaging in dishonest conduct and bringing the industry into disrepute;
• Driver disqualified for 12 months and referred for training for inappropriate behaviour towards passengers;
• Driver permanently disqualified for failing to comply with the SATSS conditions of use, engaging in dishonest conduct and bringing the industry into disrepute;
• One application for driver accreditation was not approved due to a significant history of driving related offences.