Upload missing documents and the fire report

During the validation of your Certificate of Occupancy (CoO) application when the relevant authority issuing your CoO identifies missing mandatory documentation you will be advised via email.

When your application is validated and a ‘Fire Report’ is required, you will receive a second email notification requesting to provide the fire report within 15 working days of the request.

View the request for documentation

1. Click on Certificate of Occupancy Application link within the email to view the request for documentation.
2. Login to the DAP (Development Application Processing) system (if not already) and the Certificate of Occupancy Details screen will display.
3. Go to the Mandatory Documentation Details table and click on Download Request Document; this letter lists the documentation you must provide.
4. Click on download to view the letter on the screen.
5. Under the opening sentence a list of the mandatory documentation that you must provide is provided.
6. As required, Print the Request for Mandatory Documentation letter.

On collating the mandatory documentation requested, save to a location on your computer for uploading into your Certificate of Occupancy application.

1. Open the PlanSA site and then Login.

   Alternatively, return to the email notification and follow the Certificate of Occupancy Application link.

2. Login with your account details (if not already logged in).
3. Click on Certificate of Occupancy tab within Your Applications dashboard.
4. Click on certificate ID number to view.
5. Click on Provide Mandatory Information within the Certificate of Occupancy Details screen, to upload the documentation.

   Information!

   You will be taken directly to step 5 when you have followed the Certificate of Occupancy Application link within the email notification.

6. Click on Upload within the New Documents section and select the document from the folder location and Open to upload.

   Alternatively, when multiple documents require to be uploaded, you can then drag and drop each document from the folder location into the ‘Drop file here’ area.

7. Categorise the document selecting the applicable ‘Category’ and ‘Type’ and then repeat if you are uploading multiple documents.
   • Select the Building Documents category when uploading ‘Types’ of documents such as Inspection Outcome Report or Statement of Compliance types of documents.
   • Select the Occupancy Documents category when uploading ‘Types’ of documents such as Form 2 (Essential Safety Provision (ESPs)), limitations or evidence of conditions resolved/met.
8. Click on Send Documents to complete the action.

   On sending the documents you are returned to the Certificate of Occupancy Details screen, where you will see the following updates:

   • Certificate of Occupancy Status updated to ‘Validation in Progress’ and with the issuing relevant authority to complete the validation of your application.
   • Mandatory Documentation status updated to ‘Completed.’
9. Return to Your Applications dashboard or sign out of the DAP system.

On validation of your Certificate of Occupancy (CoO) application, where the relevant authority issuing your CoO identifies that a ‘Fire Report’ is required and/or missing, you will receive an email notification and have 15 working days to provide the report.

Note: A Fire Report is not required for building class 1A – dwellings.

1. Click on the Certificate of Occupancy Application link within the email notification.
2. Login with your account details (if not already logged in).

   The Certificate of Occupancy Details screen displays, with the Provide Fire Report option available.

3. Click on Provide Fire Report to upload the report.
4. Click on Upload to find the fire report and save to your computer.
5. Locate the fire report on your computer and select to upload or drag-and-drop into the upload field.
6. Categorise the upload fire report selecting Category ‘Occupancy Documents’ and Type ‘Fire Report,’ and then Submit to complete the action.

   The Certificate of Occupancy Details screen displays, with the status of the application updated to:

   • Awaiting Payment, the action is with you to pay the application Fee Advice
   • Awaiting Decision, the action is with the issuing relevant authority to decide.
7. Return to Your Applications dashboard or sign out of the DAP system.

Important!

If the Certificate of Occupancy fee has not been paid the Pay Fee Advice option is available. The Fee Advice must be paid to progress the certificate. For instructions on how to pay the Fee Advice refer to the Pay the Certificate of Occupancy Fee – Online instructions.