Work Request Information

FOR ALL MEDICAL, FIRE & MAJOR SECURITY EMERGENCIES PLEASE CALL TRIPLE ZERO FIRST

How to log a work request:

1. Identify the work priority. Please refer to the table below for priority and response times

PRIORITY LEVELS AND RESPONSE TIMES BY REGION TABLE

Region	Priority 1	Priority 2	Priority 3	Priority 4
Metro & Regional	Response - 1 hour Resolved - 4 hours	Response - 1 business day Resolved - 3 business days	Response - 5 days Resolved - 7 days	Response - 50% within 5 days All responded within 30 days Resolved - 30 days
Remote	Response - 4 hours Resolved - 8 hours	Response - 3 business days Resolved - 5 business days	Response - 5 days Resolved - 7 days	Response - 50% within 14 days All responded within 30 days Resolved - 30 days
Isolated	Response - 1 business day Resolved - 2 business days	Response - 5 business days Resolved - 7 business days	Response - 14 days Resolved - 16 days	Response - 50% within 14 days All responded within 30 days Resolved - 30 days
Examples	uncontrolled sewerage all lifts fail person(s) trapped in lift uncontrolled, exposed live wiring electrical mains outage uncontrolled water leak where water to site must be isolated uncontrolled gas leak fire systems fault/failure (fire panel outage, fire main burst) building access system outage rendering building inaccessible or unsecured	lighting system outage roof leak causing rainwater ingress HVAC system outage – central station system affecting whole or multiple buildings, computer room broken window causing security risk exit light out security system out high risk equipment failure one of multiple lifts out of order	damage to fence or non-critical gates civil work pot holes replacement of /minor AC repairs as quoted minor wall damage leaky tap/toilet tree pruning flickering lamp low risk equipment failure built in furniture and fittings failure internal door failure gutter failure replacement of drinking water unit	minor wall damage leaky tap/toilet tree pruning flickering lamp minor AC repair low risk equipment failure built in furniture and fittings failure internal door failure gutter failure replacement of drinking water unit windows cracked carpet repair clean gutters

2. Priority 1 requests – call the Property Services Help Desk on Telephone: 08 7133 2802 with all relevant information relating to the incident, including the onsite contact personnel.

3. All other priorities – please submit a maintenance request form to the Property Services Help Desk by completing the details as prompted in the Building Maintenance Request form

Please note that for all Information, Communications and Technology (ICT), network and cabling requests, please call the Information Management section within the relevant agency