Point to point transport

Point to point transport is any service in a vehicle with 12 seats or less (including the driver) that can take customers on the route they choose, at the time that suits them, for a fare. This includes taxis, chauffeurs, tourist services and ridesourcing (rideshare).

The South Australian Government has reviewed regulation of the point to point transport industry under the Passenger Transport Act 1994 (the Act). The review focused on improving the regulatory standards of all taxis and ridesource (rideshare) operators to help ensure South Australians can expect a safe, clean and reliable ride, regardless of what transport provider they choose.

To help inform the review, the Department sought feedback through YourSAy about how point to point passenger transport should be regulated. The consultation period for the Passenger Transport Act Review closed on 1 August 2022.

The Department has released the Passenger Transport Act Review report which outlines the outcomes of the review.

The outcomes of the review have been informed by feedback from industry, customers, and key stakeholders, along with ongoing engagement with the sector.

The report makes 29 recommendations for changes to how the sector is regulated. These are designed to:

improve the safety of drivers, passengers and other road users
support better services and better protect consumers
address the unacceptable and appalling behaviours experienced by drivers and passengers.

The review recommendations will transition the taxi industry into a modern, fit for purpose regulatory structure, with a new service delivery model for wheelchair accessible transport to be identified through a market sounding process.

The Department is now working with industry and key stakeholders to progress changes to the Act in line with key recommendations in this review and supported by a Taxi Industry Reform Package.

Amendments to the Act will then be introduced into the South Australian Parliament in early 2025.