Passengers

COVID SAfe Check-In

From 12 March 2022, operators in the point to point industry (taxi, rideshare and chauffeur) are no longer required to make sure vehicles have a COVID Safe Check-In QR Code available.

Access taxis are available for passengers with mobility difficulties or disabilities, particularly those with wheelchairs and mobility devices.

Purpose-built vehicles are fitted with hydraulic lifts that enable passengers in wheelchairs and scooters to be positioned safely and securely into the taxi.

Access taxis dispatch wheelchair taxis, accommodating one or two wheelchairs, to people with disabilities in Adelaide metro area. Their operator call line is open 24/7 and can be reached at 1300 360 940.

South Australian Transport Subsidy Scheme (SATSS)

SATSS is a State Government subsidised taxi travel program. It is available for people with permanent and severe impairments that limit their ability to use public transport, either independently or accompanied by a companion or carer.

SATSS may also be available for a 6 month period where assessment of permanent and severe impairments is ongoing.

SATSS offers:

• 100 percent subsidy for people who are a 75 percent member and enrolled in a recognised tertiary course (with trips only available for travel to the nearest institution for in-person contact hours);
• 75 percent subsidy for people who are confined to a wheelchair; and
• 50 percent subsidy for people who are not confined to a wheelchair.

Note that paper-based vouchers are no longer issued for subsidised taxi fares. All active metropolitan SATSS members should now have received their new barcoded member ID card which will be used to access subsidised fares.

The South Australian Government is also improving service delivery and efficiency for access taxi services. For more information see Changes to the point to point industry.

Visit the SATSS website for more information.

Find out more about access taxis and how to book and how to apply for taxi fare subsidy scheme.

All booking services must be accredited before operating personalised or point to point passenger transport services. Accreditation is assessed by the Department for Infrastructure and Transport (DIT) through the Accreditation and Licensing Centre.

See Passenger services for a full list of South Australian accredited booking services.

The Point to Point Transport Service Transaction Levy ($1 Levy) is charged to all trips in the metropolitan area by metropolitan taxi, chauffeur, and ridesourcing vehicles.

Taxi fares may vary depending on when you travel. When you catch a taxi you are required to pay the metered fare plus any booking fee or extra charges when you arrive at your destination.

Taxi fares are calculated by adding a flagfall, a distance rate and a waiting time.

Fares for transport services other than taxi services are a fixed amount determined before your journey begins, or a known cost determined per kilometre, per hour, or per passenger.

Payment options

Taxi fares can usually be paid by cash, EFTPOS, debit and credit cards, Cabcharge or SATSS voucher.

There is a maximum non-cash payment surcharge of 5% on the payment of taxi fares by debit or credit card.

It's a good idea to ask the driver about the payment options and approximate cost before the start of your trip. The driver may also request proof of payment from you.

At the end of your trip you must pay the metered fare plus any additional charges or tolls that may apply.

Find out more about fares, charges and payment options.

Extra charges

Extra charges may appear on the taxi meter and are included in the fare. In South Australia these may include:

• Adelaide Airport Service Fee: $3, pick up from T1 Airport Terminal Taxi Rank.
• Booking Fee: as charged by the booking service when pre-arranged with the hirer.
• Point to Point Transport Service Transaction Levy: $1, charged once per journey.
• Peak Period Fee: $2, between 12.01am and 5.59am Saturday, Sunday, or public holidays.
• Soiling Fee: $88, vehicle must be cleaned and deodorised before further use. If applicable, this fee will not appear on the taxi meter.

For more details and information on other charges, see Taxis.

Signage

Taxis, chauffeur and ridesource (rideshare) vehicles are all required to have appropriate signage to inform passengers which vehicles offer point to point transport services. Taxis are identifiable through their livery and taxi number on the registration plate and on the vehicle. Chauffeur vehicles are required to have a blue chauffeur registration plate, and all ridesource vehicles must have a blue PV sticker or a sticker with their Booking Service.

Passengers are encouraged to ensure signage is visible before entering a passenger transport vehicle.

Cameras

All metropolitan taxis must be fitted with approved security cameras. Security cameras ensure safety for passengers and drivers.

Ridesourcing vehicles are not required to be fitted with approved security cameras. If you have been filmed without your consent in a ridesourcing vehicle and wish to make a complaint, please contact the South Australian Police (SAPOL) or the Attorney-General’s Department.

For passengers who have lost property, it is recommended that you contact the service provider directly first. Vehicle operators to whom property is delivered are required by legislation to hold the property for 2 days.

The next step would be to contact your local police station to see if your item has been recorded on the South Australian Police’s (SAPOL) Property Management System. If not, SAPOL can make a Lost Property Report.

If you have an enquiry about passenger transport services in South Australia or require further information about submitting an application for accreditation, please contact:

Accreditation and Licensing Centre
71 Richmond Road
Mile End SA 5033
Phone: 7109 8117
Email: DIT.ALCenquiries@sa.gov.au

Hours:
Monday, Tuesday, Wednesday, 9.00 am to 4.45 pm
Thursday, 9.30 am to 4.45 pm
Friday, 9.00 am to 4.45 pm

If you have a complaint about a passenger transport service, first lodge your complaint with the booking service.

If you are unhappy with their response, or you believe that the complaint is of a serious customer service or safety matter, you can make a complaint through Adelaide Metro – Contact Us or by phoning 1300 311 108.

For more options, visit Passenger transport enquiries, feedback and complaints.