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Changes to the point to point industry

The metropolitan Adelaide boundary

The South Australian Government has expanded the metropolitan Adelaide boundary under the Passenger Transport Act 1994 to include the Adelaide Hills and Mount Barker Council areas.

Metropolitan taxis, chauffeur, and ridesource (rideshare) services can now operate in the Adelaide Hills and Mount Barker Council areas. These changes are being implemented with the aim of increasing service availability for tourists and locals in low travel density zones.

Country-based taxi and chauffeur operators are able to continue to operate in the Adelaide Hills and Mount Barker Council areas in the same way that they do currently, including by providing point to point services in the new area.

More information is available in the fact sheets below for metropolitan and non-metropolitan service providers:

A map of the new boundary is also available below:

Access taxi services

As part of a twelve-month trial that seeks to improve the service delivery in the Access Taxi industry, changes have been made to the lifting fee and conditions of accreditation.

Lifting Fee

A lifting fee of $25 (plus GST) is paid to the driver for all trips booked by SATSS members through the Access Taxi Centralised Booking Service. This replaces the on-time bonus previously payable to the driver and the $10 lifting fee that previously applied to 75 and 100% SATSS trips. The lifting fee applies to each booked trip, regardless of whether the SATSS member is claiming the trip as a subsidised trip or paying for it in full. 

The increased lifting fee payable on a broader category of trips seeks to improve service delivery through reduced wait times and improved services for access taxi customers.

For more information on these changes, how they work, and other key SATSS information, click here.

Conditions of Accreditation

From February 2022, new conditions apply to access drivers, operators and licence holders.  These replace and clarify the 'Taxi Licences with Special Conditions (Wheelchair Accessible Taxis)' that previously applied. There are separate conditions for: licence holders, operators and drivers.

The conditions reflect the following longstanding principles 
- An Access Taxi vehicle should be available at all times during Access Taxi Hours to perform Access Taxi work, and
- During Access taxi hours, priority must be given to Access taxi work assigned or allocated by the contracted Access Centralised Booking Service  (CBS).

Licence Holder conditions of accreditation can be accessed here.
Operator conditions of accreditation can be accessed here.
Driver conditions of accreditation can be accessed here.

Enquiries

If you have any questions on these changes to the point to point industry, please email DIT.P2PEnquiries@sa.gov.au

To stay up to date on announcements and additional information, you can register for point to point updates.