Non-SATSS Access Taxi Card

The State Government has extended the application of the $25 lifting fee to all South Australian Access Taxi customers who use a wheelchair, scooter or large (ride-on) mobility aide and hold a South Australian Transport Subsidy Scheme (SATSS) member ID card or a non-SATSS Access Taxi Card.

From 10 February 2025, regional taxi drivers who transport passengers that use a wheelchair, scooter or large (ride-on) mobility aide are eligible to receive a lifting fee, similar to what is already available in metropolitan areas.

The lifting fee supports drivers to provide the lifting service for eligible Access Taxi trips to help ensure customers receive a consistent, accessible and reliable service so that no one misses out on getting to where they need to go.

The lifting fee is paid by the South Australian Government. There is no additional cost to the customer.

This arrangement was previously only available for SATSS members for trips booked through the Access Taxi Centralised Booking Service (Access Taxi CBS).

Non-SATSS customers who use a wheelchair, scooter or large (ride-on) mobility aide and are not currently a SATSS member can register for a non-SATSS Access Taxi Card.

Non-SATSS Access Taxi Card holders are required to present their card to drivers for the lifting fee to be applied.
Customers who do not hold a non-SATSS Access Taxi Card can still book an Access Taxi.

The lifting fee is not applicable for non-SATSS trips that are covered under contracted arrangements with facilities such as schools.
The lifting fee will apply to access trips booked by hospital staff in an individual capacity, where the metered fare is applied, and the customer holds a non-SATSS Access Taxi Card.

Learn more about how the lifting fee works.

How can I register?

If you are an Access Taxi customer, use a wheelchair, scooter or large (ride-on) mobility aid, and are not currently a SATSS member you can now register to receive a non-SATSS Access Taxi Card.

How does it work?

Book your trip through the metropolitan Access Taxi CBS or an accredited country taxi operator with an accessible vehicle.
Let the booking service know that you have a non-SATSS Access Taxi Card.
At the start of your journey, present your non-SATSS Access Taxi Card to your driver so the barcode can be scanned.
If registered, an automatic text or email notification will be sent to your nominated carer or personal contact. The notification will include a link to a map showing the exact route a driver is taking for your journey. The link will be valid for 2 hours.
Once you have reached your destination, your non-SATSS Access Taxi Card will be scanned again to record that the journey has ended.
If you have provided your email address, you will be emailed a summary which includes information about your journey and the total fare amount.
The driver will then receive a lifting fee that will cover their time assisting you in and out of the Access Taxi.

Am I eligible for other transport assistance?

If you are a permanent resident of South Australia who has a severe or permanent disability which limits your capacity to use public transport independently, you may be eligible for SATSS. Visit the SATSS website for more information.

I am currently a SATSS member, what do I need to do?

As a SATSS member there are no changes to you and you can continue to use your current SATSS ID card to access your SATSS subsidised trips.

You will still receive real time journey information and automatic notifications will be sent to your nominated carer or alternative contact if this is set up.

SATSS members who travel within metropolitan and regional areas can now choose to use up to three vouchers or trips to subsidise high-fare journeys.

For fares under $41, SATSS members may use one voucher or trip. For fares between $41 and $81 (inclusive) up to two vouchers or trips may be used. For fares above $81 three vouchers or trips may be used.