Provide Agency/Business name or Lease Name or Account Number or member of the public.
(ie: 200 Victoria Square, Adelaide SA 5000)
Please include as much information as possible (eg: location of door, type of spill, entry conditions) to allow us to assess and respond in a timely manner etc.
PRIORITY LEVELS AND RESPONSE TIMES BY REGION TABLE
|
Region
|
Priority 1
|
Priority 2
|
Priority 3
|
Priority 4
|
|
Metro & Regional
|
Response - 1 hour Resolved - 4 hours
|
Response - 1 business day Resolved - 3 business days
|
Response - 5 days Resolved - 7 days
|
Response - 50% within 5 days All responded within 30 days Resolved - 30 days
|
|
Remote
|
Response - 4 hours Resolved - 8 hours
|
Response - 3 business days Resolved - 5 business days
|
Response - 5 days Resolved - 7 days
|
Response - 50% within 14 days All responded within 30 days Resolved - 30 days
|
|
Isolated
|
Response - 1 business day Resolved - 2 business days
|
Response - 5 business days Resolved - 7 business days
|
Response - 14 days Resolved - 16 days
|
Response - 50% within 14 days All responded within 30 days Resolved - 30 days
|
Please note all priority 1 requests must be reported via the Property Services Help Desk 24-hour contact line Ph: 7133 2802
Once submitted must also call 71332802