Skip to main content

Frequently Asked Questions

The Future AGFMA team have developed this web page so that it is relevant to all interested parties. It is important to us that you have the information you need as soon as it becomes available and that we are addressing your queries and concerns.

View Frequently Asked Questions (PDF, 146 KB)

1. What is the AGFMA?

The Across Government Facilities Management Arrangements (AGFMA) is the mechanism by which the South Australian Government (the Government) ensures over 5,000 government-owned facilities around the State are properly maintained so that they remain safe and fit for purpose for the delivery of the essential community services they support. This includes schools, hospitals, prisons, police stations and most other government buildings.The Department for Infrastructure and Transport (the Department) is the lead agency responsible for management of the AGFMA, which coordinates the use of these arrangements with over 30 other Government agencies covered by it. Each year, there are over 200,000 maintenance work orders completed. Approximately 98% of these work orders under the AGFMA are delivered by private sector contractors, predominantly small to medium businesses (SMEs).

The State Government recently announced that a new, modern, best-of-breed model is to be implemented for facilities management, which will come into effect in late 2021.

The administration and coordination of work under AGFMA is currently split approximately 50/50 between the Department for Infrastructure and Transport’s internal Facilities Services team, and Spotless.

Under the future model, the administration and works coordination role will be entirely met by specialised external Facilities Management Service Providers, who bring the benefits of modern, best-practice systems and processes.

Importantly, in the future model, the fulfilment of maintenance work orders will continue to be performed by South Australian private sector contractors, including the same contractors that deliver trade services across the State today.

2. What will happen with current contractors (sub-contractors/trades)?

Local work orders will continue to be allocated to appropriately qualified local contractors in the future model.  All work orders will largely be undertaken by sub-contractors with a strong focus on local workforce and opportunity for South Australian Small and Medium Enterprises (SMEs).To support this, the Department has opened a Registration of Interest through the Industry Capability Network (ICN) to connect contractors, including SMEs with Facilities Management Service Providers, to maximise their opportunities to perform maintenance work in the future.This registration process can be found at the following website link agfma.icn.org.au and will be available initially until 30 October 2020.

3. How will the change be managed?

The Department for Infrastructure and Transport is responsible for ensuring that the Governments decision is implemented, including the development, procurement and implementation of the Future AGFMA Operating Model.The change will be managed through a competitive market-based process, which will be an open tender meaning all suitably skilled Facilities Management Service Providers are able to respond. The Department is fully committed to a process of consultation with SMEs and contractors ahead of the changes and will be providing the opportunity for them to attend one of a number of workshops from late September 2020, to give input into system improvements. These sessions will be held across the state, including in regional centres and feedback provided will help shape how contractors and SMEs interact within the future model. That information will then feed into the contracting process, the critical stage of which is set to commence from late November 2020. The Office of the Industry Advocate will be closely involved throughout the upcoming contracting process to ensure the opportunities for small, medium and Aboriginal businesses are achieved, and a strong commitment to supporting apprenticeships is maintained.

4. When is this change expected to take place?

After the competitive tender process is finalised a lengthy transition will occur and new Provider contract(s) are expected to commence at the end of 2021 at which time the new Providers will commence services.

5. Who currently delivers the services?

The administration and coordination of work under the AGFMA is currently split approximately 50/50 between the Department for Infrastructure and Transport’s internal Facilities Services team, which operates utilising outdated legacy systems, and one external provider (Spotless) contracted in 2015.Under the future model, the administration and coordination will be entirely met by external Facilities Management Service Providers using modern, best-practice systems.Under the future model, works will continue to be delivered by private sector contractors, including the same SMEs that deliver trade services across the State today.

6. Will Adelaide based contractors be used to complete regional works?

Local work orders will continue to be allocated to local contractors in the future model. Some specialist trade services that are not able to be sourced locally may be required to travel to complete some regional works only (i.e. Lift Technician). This will be the exception, not the rule.


Ask a Question

If you have a question and or need more information please tell us what you want to know for possible inclusion in future updates.

* Required fields

Required so we can answer your question.

Maximum 300 characters.