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Agency

Participating Agencies are those agencies participating in, and who procure facilities management Services under the AGFMA. Participating Agencies and their Agency Representatives play a role in administering the AGFMA through requesting and approving work which supports facilities management and asset management outcomes. For more information regarding Agency participation in the AGFMA, refer to the ‘Agency Participation’ Fact Sheet (PDF, 164 KB) .

Requesting FM Services

Participating Agency requests for services provided by Ventia under the AGFMA can be made one of two ways; non-urgent priority breakdowns (P2-P4) and Projects (Replacement & Refurbishment and Planned Small Construction Works) must be made via Ventia’s Panorama App and urgent breakdown service requests needing to be addressed within an hour (P1) need to be logged via the Ventia Help Desk on 1300 903 063.

Service requests must not be sent via email to the Ventia Help Desk.

For more information on how to log a service request with Ventia visit Ventia's Agency Portal

All requests for Breakdown Maintenance services are categorised according to the Breakdown Maintenance Priority Regime. Before requesting this type of FM service, Participating Agency Representatives are encouraged to refer to the ‘Breakdown Maintenance Priorities’ Fact Sheet. (PDF, 184 KB) Also please refer to the ‘AGFMA Works Types’ Fact Sheet (PDF, 190 KB) which provides information on Preventative Maintenance, Breakdown Maintenance, Projects and naming convention comparisons to assist when logging jobs.

Priority 1 breakdown service request - please call the Ventia Help Desk on 1300 903 063 - contactable 24/7.

Priority 2, 3 and 4 breakdown service request, Replacement & Refurbishment and Planned Small Construction Works - please use the Ventia Panorama App. If you do not have access to the Panorama App please go to the ‘Ventia Panorama Support’ tab below and follow the link to create ‘new user’.

Ventia Help Desk

PH: 1300 903 063

Contact the Help Desk for technical system support or operational issues. Please log all service requests via your Panorama App.

Visit Ventia's Agency Portal for more information.

Ventia Panorama Support

Please visit Ventia Panorama Support page when you are needing to request:

  • Panorama system support
  • Access for new users, user changes or user termination
  • Financial delegation of Authority for new delegate, delegate access change or delegate access termination
  • Asset Management for data query, issue or update and reports
AGFMA Communications to Agencies