P2P Industry Update #102
Passenger Transport Newsletter #102 – 1 September 2026
To support the point-to-point passenger transport industry, the Department for Infrastructure and Transport (the Department) publishes quarterly newsletters and ad hoc updates to keep industry participants informed about key issues and developments.
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In this issue:
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Decommissioning of address labels
From 30 August 2026, Service SA will no longer issue change of address labels for Driver’s Licences, Proof of Age cards and Passenger Transport Accreditation cards.
What does this mean for you
You should no longer rely on physical address labels attached to South Australian Driver’s Licences, Proof of Age cards or Passenger Transport Accreditation cards.
Where proof of address is required, you can accept the digital version of a licence, card or accreditation through the mySAGOV app, which displays the most up-to-date information.
Customers who update their details, including address details, will have their new details reflected immediately in the mySAGOV app.
If you are presented with a digital licence or card on the mySAGOV app, you can be confident that you are viewing the latest information and that it is an official, valid and legal document.
Accepting physical licences
You should expect to see fewer, and eventually no, change of address labels attached to Driver’s Licences, Proof of Age cards or Passenger Transport Accreditation cards.
However, customers who would like their new address details to appear on their physical licence or card can still apply for a replacement licence.
The absence of an address label does not mean that a licence is incorrect or invalid. You should continue to accept physical licences when they are presented to you.
Why this change is happening
This change enhances security and improves the accuracy of licence and card information. Physical labels can peel, fade or become damaged, while digital licences reflect updated information instantly.
This change also supports a modern licensing system that is simpler, more convenient and supports a more sustainable service delivery.
More information
To learn more about the mySAGOV mobile app visit sa.gov.au/mysagov .
BA Card Payment Reforms and Taxi Fare Surcharging
What is changing nationally?
The Reserve Bank of Australia (RBA) has announced reforms following its Review of Merchant Card Payment Costs and Surcharging.
From 1 October 2026, businesses will generally no longer be able to apply a surcharge to payments made using eftpos, Mastercard or Visa debit, prepaid or credit cards. This will occur through changes to the card scheme rules and merchant agreements that govern those payment systems.
The reforms will:
- prohibit surcharging on eftpos, Mastercard and Visa debit, prepaid and credit card transactions through card scheme rules and merchant agreements;
- reduce interchange fee caps paid by merchants when accepting card payments;
- introduce additional fee transparency requirements for payment service providers and merchants; and
- remove the existing taxi-fare carve-out in RBA Standard No. 3 of 2016.
The reforms do not directly apply to other payment systems and products such as American Express, Apple Pay or Cabcharge.
What does this mean for taxi operators in South Australia?
The RBA reforms do not change South Australia's current rules for taxi fare surcharges.
In South Australia, the maximum permitted non-cash payment surcharge for a taxi fare remains 5 per cent of the fare.
The Department has assessed that the RBA reforms do not affect the operation of South Australia's existing taxi surcharge provisions, which will continue to apply from 1 October 2026.
What do operators need to do?
From 1 October 2026:
- the maximum permitted non-cash payment surcharge for a taxi fare remains 5 per cent;
- operators must not charge a surcharge that exceeds the amount allowed under South Australian law; and
- operators must continue to comply with all passenger transport regulatory requirements.
Will the 5 per cent surcharge be reviewed?
The Department will review whether the current 5 per cent maximum surcharge remains appropriate following implementation of the RBA reforms.
The review will consider:
- the cost of accepting electronic payments;
- changes to payment industry rules and practices;
- consumer expectations; and
- broader passenger transport reforms and industry developments.
Will industry be consulted?
No decision has been made about changing the current maximum taxi fare surcharge.
If changes are proposed in the future, the Department will consult with industry and other stakeholders before any amendments are considered.
Until any changes are made, the current South Australian requirements continue to apply, including the maximum permitted non-cash taxi fare surcharge of 5 per cent.