Annual Report 2020–2021

To:

Hon Corey Wingard MP
Minister for Infrastructure and Transport

This annual report will be presented to Parliament to meet the statutory reporting requirements of the Public Sector Act 2009, the Public Finance and Audit Act 1987, and other relevant Acts and the requirements of Premier and Cabinet Circular PC013 Annual Reporting.

Incorporated in this document is annual reporting by the Commissioner of Highways under the provision of the Highways Act 1926, and by the Rail Commissioner under the provision of the Rail Commissioner Act 2009.

This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.

Submitted on behalf of the Department for Infrastructure and Transport by:

Tony Braxton-Smith
Chief Executive

Date: 29 September 2021

Over the past year, the Department for Infrastructure and Transport has been working hard to deliver essential services and infrastructure to drive economic activity and improve the lives of all South Australians.

Despite the many challenges posed by the COVID-19 pandemic, the 2020-21 financial year saw a record $1.495 billion spent on major projects and programs – supporting thousands of local jobs and businesses directly working on our projects and across the supply chain.

Congestion busting projects such as the Goodwood, Springbank and Daws Road Intersection Upgrade are almost complete and others like the Ovingham Level Crossing Removal Project and the Main North and Nottage Terrace Intersection Upgrade are progressing on schedule.

Major construction started this year on the Port Wakefield Overpass and the Joy Baluch AM Bridge Duplication. These projects are on track to open to traffic in 2022, reducing traffic congestion and improving road safety for the thousands of motorists and heavy vehicles that travel through these areas.

Motorists across metropolitan Adelaide are enjoying smoother and safer journeys thanks to a job-supporting road resurfacing stimulus program that was rolled out on key metropolitan corridors from Fullarton Road in the east to Henley Beach Road in the west. The most complex and significant of these projects being the pavement rehabilitation and resurfacing works on the South Eastern Freeway. Coupled with the $17.2 million Managed Motorways Project, these are the first substantial upgrades to the Freeway in two decades.

We have also been working hard in our regions, delivering the largest ever rural road investment for South Australia. The State Government allocated $908 million for regional infrastructure upgrades in the 2020-21 State Budget, and we are looking forward to starting work on the further $790 million allocated in the 2021-22 State Budget.

In April, more than 400 kilometres of road safety upgrades across regional South Australia commenced as part of the Australian and South Australian Governments’ COVID stimulus and road safety projects.

The North-South Corridor moved closer to completion, with the Regency Road to Pym Street Project opening ahead of schedule and the Darlington Interchange also completed. Early works are now underway on the final Torrens to Darlington section, which will be the biggest infrastructure project ever undertaken in the state.

Delivering reliable customer focused public transport services has been a big focus, with Keolis Downer operating Adelaide Metro trains from January, the opening of the new Flinders Line in late 2020, and work on the Gawler Rail Electrification Project continuing. Tram management transitioned to Torrens Connect, and our bus fleet is now 100 per cent accessible. We successfully trialled tap and pay on trams, and will soon begin rolling it out across the O-Bahn bus fleet.

Upgrades to our Service SA network also continued at pace as we opened new Service SA centres in Mount Barker and Port Adelaide with a focus on ease and convenience for our customers, and digital services. Another three key Service SA centres will be modernised in 2021-22 and a new centre will open in Prospect.

As we continue to face challenges from the pandemic, our teams across our Department are working hard to support our communities and our local industry, to keep the state moving with transport and infrastructure projects that make a difference.

Tony Braxton-Smith
Chief Executive
Department for Infrastructure and Transport

As at the period ending 30 June 2021, the Department for Infrastructure and Transport (DIT) has diverse responsibilities for transport systems and services, and infrastructure planning and provision within South Australia.

DIT ensures that South Australia’s needs for the movement of people and freight, and the delivery of services across the transport and infrastructure sectors are met in a safe, efficient, cost effective and sustainable manner. DIT also plays a leadership role in the management of public sector building assets and infrastructure.

Our functions, objectives, and deliverables

Transport Strategy and Planning

Develop plans, programs, management frameworks, standards and data-driven analytics tools for transport network development and management that optimises performance and outcomes. The division is focused on delivering:

• Integrated strategies for transport networks and assets driven by objective and evidence-based analysis, linked to broader state economic and social objectives
• High potential program and project pipeline of economically viable projects presenting government with clear investment options
• Controls and governance from project initiation to benefit realisation
• Contemporary standards and practices delivered through integrated partnerships with industry, fit for purpose for the whole asset lifecycle.

Transport Project Delivery

Procures and delivers transport infrastructure safely and efficiently to sustain and support growth, and maximise the benefit of government’s investment in transport assets. The division is focused on delivering:

• Fit for purpose transport infrastructure meeting customer and community needs
• Best whole of lifecycle solutions developed and delivered collaboratively with colleagues and business partners
• Leading practice and innovation in safety and of the T2D environmental management, design, engineering, procurement and delivery
• Effective governance and project controls
• Contributing to broader aspirations for economic and community outcomes.

North-South Corridor Program Delivery Office

Leading the development and delivery of the final piece of South Australia’s world-class multi-billion-dollar North-South Corridor – the Torrens to Darlington (T2D) section – unlocking important economic, employment and safety benefits to the state. The division is focused on:

• Acquiring, developing and retaining the capability and expertise to become community’s and Government’s trusted deliverers of a world-class asset.
• Shaping the plans and the business case for the T2D Project to maximise the value to the economy and the community
• Delivering an exceptional corridor journey that connects people and places through safe, smart, and sustainable infrastructure
• Partnering with industry to achieve the Program objectives through sustainable innovation, collaboration and capacity building that supports South Australian jobs and enterprises.
• Sustaining community cohesion and resilience through capturing opportunities to minimise and mitigate disruption impacts.

Road and Marine Services

Connect our communities by enabling safe, reliable and efficient movements and flows of goods, services and people across the State’s road and marine networks. The Division is focused on:

• Safe and reliable road and marine infrastructure operated and maintained to maximise economic and community benefit
• Optimised networks, with data driven solutions, that optimise overall performance in movement of goods, services and people
• Effective regulation of access and usage that assures safety and sustainability, with clear boundaries reflecting reasonable expectations
• Forward‐thinking policies, strategies and programs based on stakeholder engagement and evidence that will enable safe, inclusive, productive, efficient, sustainable transport
• Digital first service delivery that meets customer needs and expectations.

Public Transport South Australia

Oversees the delivery of frequent, well-connected and customer-focused services for mass transit movements that can be delivered safely and efficiently. The division is focused on delivering:

• Integrated end-to-end journeys, with easier access and information, payment and navigation enabled by new technologies
• An improved network and service patterns that reflect customer demand and reduce overall journey time
• Sustainable service delivery practices to enable growth by making efficient use of resources and our operating partners.
• Improved customer satisfaction through simple, safe and easy to use public transport services
• Safe and reliable public transport services during the COVID-19 pandemic that maintained passenger confidence and public transport usage.

Across Government Services

Provides building project planning, design and construction services, facilities management, and property related services to South Australian Government clients. The division is focussed on delivering:

• A valued partnership that brings its expertise and works collaboratively to create solutions to meet defined requirements
• Effective joined-up work practices with SA Government Agency clients, with clear roles, responsibilities and interfaces
• Efficient delivery models that properly manage risk, enhance opportunity for local SMEs and deliver enduring public value
• Demonstrating value for money with processes and tools that enhance delivery outcomes and contribute to effective asset management.

People and Corporate Services

Provide systems and assurance processes for managing our people, our finances, our performance and risk, ensuring we can work safely, efficiently and productively. The division is focussed on delivering:

• A highly efficient and effective DIT, enabled by well-designed systems, processes and technology, backed by strong compliance and assurance
• A diverse and inclusive workforce with positive mindset and behaviours
• An attractive work environment with a clear focus on safety, flexibility, productivity and progressive practices

Public Affairs

Provides strategic advice and communication services through a contemporary and customer-focused approach providing greater levels of influence, visibility and access. The division is focused on:

• Engaging effectively with the community and key stakeholders on our plans, projects and initiatives to ensure we understand and take into account their interests and perspectives
• Enhancing the Department’s reputation by delivering transparent and timely communications on matters of public interest
• Supporting Road Safety and other key outcomes with clear and effective communications campaigns through partner programs
• Preparing and providing information and documentation needed to support the efficient functioning of the Minister’s Office, Cabinet and Parliament.
• Championing the Department’s values and achievements to build a positive culture and promote the organisation as a workplace of choice.
• Putting people at the centre of everything we do, ensuring we deliver innovative and better services for customers, key stakeholders and the wider community.

Reports directly to the Chief Executive are Executive Directors for:

• Transport Planning and Program Development
• Transport Project Delivery
• North-South Corridor Program Delivery Office
• Road and Marine Services
• Public Transport South Australia
• Across Government Services
• People and Corporate Services
• Public Affairs.

Changes to the agency

During 2020-21 financial year there were the following changes to the agency’s structure and objectives as a result of internal reviews or machinery of government changes:

• The Planning and Land Use Services Division transitioned to the Attorney General’s Department together with the attached offices of the Registrar-General and the Valuer-General.
• New Public Affairs Division was created.

Tony Braxton-Smith has been Chief Executive of DIT, the South Australian Rail Commissioner and Commissioner for Highways since October 2018. He is accountable for the delivery of Government’s requirements of DIT, setting strategy and policy, overseeing implementation of programs, projects, initiatives and service delivery, and driving improved performance.

Wayne Buckerfield is the Executive Director, Transport Planning and Program Development. Wayne is accountable for; development of policy settings, strategies and technical standards for transport networks; modelling and analysis of transport network performance, strategic asset management, maintaining a prioritised portfolio and pipeline of potential network investments, directing the preparation of business cases and maintaining project assurance and reporting frameworks. In addition, provides oversight of aboriginal engagement and inclusion initiatives.

Jon Whelan is the Executive Director, Transport Project Delivery. Jon leads and directs the delivery of a portfolio of capital investment programs for road, rail, marine and other transport infrastructure upgrades and new builds, and is the Senior Responsible Officer accountable for delivering these projects as specified, on time and within budget, identifying and implementing mitigation measures to manage any associated risks.

Susana Fueyo is the Executive Director, North-South Corridor Program Delivery Office. Susana leads and directs the program of work to enable the delivery of the final stage of the North-South Corridor. She is the Senior Responsible Officer accountable for finalisation of the business case, detailed project design, all supporting pre-construction works, and delivery of the program to its final approved design, budget and schedule.

Emma Kokar is the Executive Director, Road and Marine Services. Emma ensures the safe, reliable and efficient movement and flow of goods, services and people across the State’s Roads and Marine networks by leading and directing the team that delivers all aspects of their maintenance, operation and regulation, and managing key partner relationships that play a role in these outcomes.

Anne Alford is the Executive Director, Public Transport South Australia (PTSA). Anne is responsible for the delivery of effective and efficient public transport services and exceptional customer service provision in mass public transit. PTSA provides a customer first public transport system that is affordable, safe and secure, frequent along the key corridors, clean and comfortable, easy to understand and use and friendly and inclusive.

Simon Morony is the Executive Director, Across Government Services. Simon is responsible for leading and directing the team that delivers building infrastructure programs, minor building project works, facilities management services, property leasing, other property related services and land acquisitions on behalf of State Government clients from health, education, justice, cultural and other departments, as well as for the Department for Infrastructure and Transport.

Judith Formston is the Executive Director, People and Corporate Services. Judith enables the Department and its people to fully comply with our obligations, do our work and deliver on our commitments by directing and managing the enterprise’s human resources, finances, and core business processes and systems (including information technology, statutory and legal, procurement, risk and assurance).

Andrew Ockenden is the Executive Director, Public Affairs. His division is responsible for providing strategic communication services through a contemporary and customer-focused approach. Andrew’s responsibilities include stakeholder engagement, media management, marketing, communications, as well as leading the Department’s interactions with Parliament, Cabinet and Ministerial portfolio offices.

Minister for Infrastructure and Transport

Adelaide Oval Redevelopment and Management Act 2011

Adelaide Railway Station Development Act 1984

Aerodrome Fees Act 1998

Air Navigation Act 1937

Air Transport (Route Licensing—Passenger Services) Act 2002

Alice Springs to Darwin Railway Act 1997

AustralAsia Railway (Third Party Access) Act 1999

Civil Aviation (Carriers' Liability) Act 1962

Commissioner of Public Works Incorporation Act 1917

General Tramways Act 1884

Golden Grove (Indenture Ratification) Act 1984

Government House Precinct Land Dedication Act 2016

Harbors and Navigation Act 1993

Heavy Vehicle National Law (South Australia) Act 2013

Highways Act 1926

Marine Safety (Domestic Commercial Vessel) National Law (Application) Act 2013

Maritime Services (Access) Act 2000

Metropolitan Adelaide Road Widening Plan Act 1972

Mile End Underpass Act 2005 Mobil Lubricating Oil Refinery (Indenture) Act 1976

*Morphett Street Bridge Act 1964

Motor Vehicles Act 1959

National Soldiers Memorial Act 1949

Non-Metropolitan Railways (Transfer) Act 1997

North Haven Development Act 1972

North Haven (Miscellaneous Provisions) Act 1986

Oil Refinery (Hundred of Noarlunga) Indenture Act 1958

Passenger Transport Act 1994

Proof of Sunrise and Sunset Act 1923

Protection of Marine Waters (Prevention of Pollution from Ships) Act 1987

Public Employees Housing Act 1987

Rail Commissioner Act 2009

Rail Safety National Law (South Australia) Act 2012

Rail Transport Facilitation Fund Act 2001

Railways (Operations and Access) Act 1997

Railways (Transfer Agreement) Act 1975

Riverbank Act 1997

Road Traffic Act 1961

South Australian Ports (Bulk Handling Facilities) Act 1996

South Australian Ports (Disposal of Maritime Assets) Act 2000

*Steamtown Peterborough (Vesting of Property) Act 1986

*Tarcoola to Alice Springs Railway Agreement Act 1974

Terrorism (Surface Transport Security) Act 2011

Victoria Square Act 2005

Waite Trust (Vesting of Land) Act 2020

West Lakes Development Act 1969

Minister for Recreation, Sport and Racing – administered by the Office for Recreation, Sport and Racing which is attached to the agency

Boxing and Martial Arts Act 2000

*Port Pirie Racecourse Site Act 1946

Recreation Grounds (Joint Schemes) Act 1947

Recreation Grounds Rates and Taxes Exemption Act 1981

Recreational Greenways Act 2000 Sports Drug Testing Act 2000

*Denotes Act of limited application

DIT’s involvement in the COVID-19 pandemic response continues focusing on our internal response to ensure the health and safety of staff and ongoing service provision to the community.

DIT personnel provides government transport and construction advice through the State Emergency Centre, and other forums, to the State Coordinator and Chief Public Health Officer to minimise disruptions to government services. DIT liaises with industry, local, state, and federal jurisdictions to support the transport and infrastructure sectors to ensure the economic wellbeing of the state.

The agency has achieved the following:

• Contributed to response and support to government in the response to the COVID-19 pandemic to ensure the continuation of DIT critical services, and work to maintain the safety of staff, contractors, customers, and consumers of DIT services.
• Advanced the technical analysis and preparation of the final business case, reference designs and on-ground investigations for the North-South corridor River Torrens to Darlington project that will complete the North-South corridor.
• Completed the procurement and transitioned to the new state-wide road maintenance contracts and delivered a range of stimulus funded programs to improve road safety and maintenance conditions.
• Transitioned to new contracts and service providers for the Adelaide metropolitan bus and tram network and procured and transitioned to a new service provider for the Adelaide metropolitan train network.
• Finalised a new target operating model and commenced implementation for the future Across Government Facilities Management Arrangements that responds to recommendations arising from reviews by the Auditor-General, Ombudsman, Safework SA and the Productivity Commission.
• Completed major works on the Birkenhead bridge, to ensure the State Heritage bridge’s long term structural integrity and safety for all users.
• Completed the $754.4 million Darlington Upgrade Project, one of the state’s largest and most complex road projects and a key link to Adelaide’s southern suburbs and tourism hotspots on the Fleurieu Peninsula.
• Opened the Regency to Pym Street Upgrade to traffic, one of the last remaining links in the North-South Corridor creating a 47km non-stop motorway between Gawler and the River Torrens.
• Improved the daily commute for tens of thousands of Hills motorists by adding a third lane on the South Eastern Freeway between Crafers and Stirling.
• Delivered over $100 million of road safety improvement treatments on regional roads as part a stimulus program.
• Procured and executed contracts for new transport infrastructure construction work of approximately $1 billion.
• Reopened the Cape Jervis jetty following remedial works including the removal of disused fenders, propping, and levelling the deck and bracing several piles. Sealink ferry services were able to maintain their normal schedule of operations during the repair works.
• Commenced the Flinders Link rail service in December 2020, extending the existing Tonsley rail line and creating an elevated single track over Sturt Road.
• Streamlined the vehicle inspection system for taxis, rideshares, buses and chauffeur vehicles to save time and money for owners, and provide them with increased flexibility to do business.
• Increased the capacity to perform marine safety checks by triple following the implementation of a new mobile and web software application. The new tool allows officers to spend more time on the water inspecting marine vessels and reduces the requirement to manually enter data.
• Managed the leasing of space required for Government offices and facilities maintaining a vacancy rate of below 1%.
• Progressed the delivery of approximately 150 separate social infrastructure construction projects cumulatively valued at over $4.6 billion to upgrade existing and develop new schools, correctional facilities, hospitals, sporting facilities and cultural centres on time and within budget.
• Completed over 200,000 works orders to maintain current facilities as safe and fit for purpose, enabling the delivery of a range of essential and important government services
• Continued to respond to the COVID-19 pandemic, minimising disruptions to services and ensuring the continued delivery of essential services and infrastructure projects across South Australia.
• Delivered Commonwealth and State funded infrastructure stimulus programs in response to the COVID-19 pandemic to boost the State’s employment and continued economic recovery.
• The electrified Gawler rail line was opened to passenger services in June 2022, providing a cleaner, greener, quieter and faster service for thousands of northern suburbs commuters.
• Released a new Road Safety Strategy to 2031, setting important and ambitious targets, including halving fatalities and reducing serious injuries by 30%.
• The new Granite Island Causeway was opened to the public, providing better access to the Island, and supporting tourism in the area.
• E-scooter trials were introduced in eastern suburbs, to be managed and monitored by City of Norwood Payneham and St Peters until October 2022.
• Repaired and reopened regional and outback roads following heavy rain and extensive flooding in early 2022, reconnecting communities and restoring freight movement of essential supplies across the nation.
• Responded effectively to widespread rains and flooding in early 2022, that affected 13,000 kilometres of roads in the far north of the State, by restoring and reopening all outback roads that were damaged.
• Progressed the Driver Training Reform program, having undertaken broad-ranging consultation and prepared legislation to be introduced to Parliament.
• Commenced community consultation on the preferred location for the new modern, fit for purpose Adelaide Aquatic Centre facility.
• Commenced a review of the North-South Corridor, Torrens to Darlington Project.
• Refurbished selected Service SA centres, extending the range of transactions that can be completed online and improving the online customer service.
• Contributed to the development of national reforms to improve freight transport safety, efficiency, and productivity, including Heavy Vehicle National Law and road vehicle standards.
• Completed upgrades at the intersections of Main North Road and Nottage Terrace; Portrush and Magill roads; Grand Junction, Hampstead and Briens roads; and Main North, Kings and McIntyre roads.
• Completed and opened the new section of the Joy Baluch AM Bridge and the new Port Wakefield Overpass; and commenced works to duplicate the Augusta Highway from Port Wakefield to Lochiel.
• Opened the new Torrens Road bridge at Ovingham to road traffic.
• Commenced works on the Old Murray Bridge Refurbishment Project and continued works on key regional routes, including the Sturt, Eyre, Barrier, and Horrocks highways.
• Advanced major remediation and makeover of key government owned CBD office buildings including the State Administration Centre, Wakefield House and 31 Flinders Street, and the fit-out of new leased premises at 83 Pirie Street.
• Completed the Reform of Across Government Facilities Management Arrangements, with the new arrangements coming into effect on 1 December 2021.
• Progressed the delivery of over 100 social infrastructure construction projects to upgrade existing and develop new schools, correctional facilities, hospitals and sporting facilities. This included the delivery of over 60 school projects to facilitate the move of Year 7 students into high school from the start of the 2022 school year.
• Managed the leasing of space required for Government offices and facilities maintaining a vacancy rate of below 1%.

DIT is committed to implementing key reform and delivering major projects to create more jobs for the community and provide better public services that deliver long term benefits to the state.

Highlights of the 2020-21 financial year include:

During the 2020-2021 financial year, our People and Corporate Services Division enabled effective organisational performance by:

• Coordinating the Department’s COVID-19 response including high engagement with staff, the adaption of flexible workplaces and delivery of rapid information technology tools for deployment.
• Supporting the State Government’s response to COVID-19 through the mobilisation of departmental staff.
• Leading a workforce transformation program to enable major reform programs, organising and managing an effective redeployment and retraining program.
• Preparing the Department’s Reconciliation Action Plan for July 2021 – June 2024 with Reconciliation South Australia and Reconciliation Australia. This is a Stretch Reconciliation Action Plan under Reconciliation Australia’s Reflect, Innovate, Stretch, and Elevate (RISE) framework and commits the Department to build on its successes and achievements from the previous Plan and endeavours to meet new targets.
• Delivering sound contributions to legislation amendments with bi-partisan support working collaboratively with Sate Government agencies.
• Documenting business requirements and releasing the tender for a departmental Procurement and Contract Management System software.
• Realigning finance, procurement, HR, legal and risk functions to ensure DIT’s focus and capabilities are aligned with Department strategy and objectives.
• Developing a program of priority technology and business improvement projects.
• Reviewing all elements of the Department’s Safety Management System.
• Supporting operation of internal governance committees and working groups to ensure an effective control framework and appropriate oversight of decision making for departmental programs and initiatives.

* Number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5).

** Before third party recovery.

Data for previous years is available at: https://data.sa.gov.au/data/dataset/work-health-and-safety-and-return-to-work-performance-for-dpti.

Data for previous years is available at: https://data.sa.gov.au/data/dataset/executive-employment-in-the-department-for-planning-transport-and-infrastructure.

The Office of the Commissioner for Public Sector Employment has a workforce information page that provides further information on the breakdown of executive gender, salary and tenure by agency.

The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2020-21 are attached as Appendix 1 of this report.

For a detailed breakdown of financial performance please refer to Note 1.5 Budget Performance. The department has assets worth $40.512 billion. This consists mainly of network, land and building assets and Deposits at call with the Treasurer.

The department has total liabilities of $1.582 billion. This mainly consists of financial lease liabilities and expenses due but not yet paid on supplies and services and capital projects.

In 2020-2021 the Department did not engage any consultants.

Data for previous years is available at: Consultants engaged by the Department of Planning, Transport and Infrastructure - Dataset - data.sa.gov.au.

See also the Consolidated Financial Report of the Department of Treasury and Finance for total value of consultancy contracts across the South Australian Public Sector.

A summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year is attached as Appendix 2.

Data for previous years is available at: External contractors engaged by the Department for Infrastructure and Transport - Dataset - data.sa.gov.au.

The details of South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.

The website also provides details of across government contracts.

Pursuant to section 7D of the Road Traffic Act 1961, the Minister is required to report to Parliament on the operations of the Community Road Safety Fund. This report is provided separate to this annual report.

The Department manages a wide range of complex areas with the need to manage significant levels of risk and is committed to embedding, monitoring and refining risk management processes into our culture, practices, and decision-making processes.

There was no confirmed fraudulent activity detected in 2020-21.

NB: Fraud reported includes actual and reasonably suspected incidents of fraud.

• Mandatory annual completion of the online Fraud and Corruption Control training module by all employees within DIT
• Continue to promote behaviour in line with the Code of Ethics for the South Australian Public Sector
• Assess and test controls relating to fraud as part of internal audit processes and reviews
• Continue to develop relationships between the Investigations Unit, Internal Audit and other business units to develop and plan projects and resources that mitigate any potential risks
• Targeted face to face training sessions are held with specific business units based on their risk profile
• Probity presentations to employees in DIT requiring probity briefings
• Fraud and Corruption Control presentations at corporate induction days for new employees.

Data for previous years is available at: https://data.sa.gov.au/data/dataset/fraud-detectedin-the-department-of-planning-transport-and-infrastructure/resource/1a9f8fd5-d320-433badf2-8599b3ec7b5b.

Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:

Nil.

Data for previous years is available at: Public Interest Information (Whistle-blowers') disclosure for the Department for Infrastructure and Transport - Dataset - data.sa.gov.au.

Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.

The following report is provided pursuant to Section 19 of the Air Transport (Route Licensing—Passenger Services) Act 2002.

Operation and administration of the Act in 2020–2021

Adelaide to Port Augusta was the only route subject to a Route Service Licence during the 2020-21 Financial Year.

A Route Service Licence awarded to Regional Express Holdings Ltd (Rex) in 2017.

The declared route between Adelaide Airport and Port Augusta Airport was extended for the purposes of the Act from 1 January 2020 until 31 December 2020.

In March 2020 (Rex) advised DIT that due to the impact of COVID-19, the airline would ceases operation on the route with effect from 6 April 2020.

The following report is provided in accordance with Section 10 of the Harbors and Navigation Act 1993 (the Act) for the 2020-21 financial year.

Registration and Licences

A total number of 3,725 new boat licences were issued in the 2020-21 financial year, along with 125 special permits for persons aged 12 to 15. There were a total of 297,800 boat licence holders in SA in this period.

There were 2, 686 new boat registrations in the 2020-21 financial year.

Safety Strategies

Part of the 2020-21 summer safety strategy has been to move to digital platforms for publications. The boat operator’s licence examination paper tests have been updated with a focus on current regulations.

During this period the new Marine Safety SA website has gone live enabling the public to easily find Marine Safety information and keep up to date with changes.

DIT continues to issue boating safety related information which includes flyers and safety messages through via media.

Aquatic Activity Licences

Aquatic Activity Licenses are issued to organisations for the purpose of an aquatic sport, activity or other purpose to be conducted on State waters.

During the 2020-21 financial year, 77 Aquatic Activity Licenses were issued for events such as races, exhibitions and fireworks displays.

Pilotage

The Government of South Australia is responsible for issuing pilot licenses and pilotage exemptions for a vessel 35 metres or more in length which must not be navigated within a ‘prescribed area’ (compulsory pilotage area) unless the vessel is navigated under the control or at the direction of a licensed pilot; or the master of the vessel holds a Pilotage Exemption certificate; or the vessel is a Royal Australian Navy vessel.

There have been 6 Pilot Licences issued along with 13 pilotage exemptions for the 2020-21 financial year.

Safety Operation of Vessels

The Department employs a team of Marine Safety Officers throughout the state of South Australia who conduct routine and targeted patrols by land and by water to observe boating behaviours and to inspect vessels for compliance for safety equipment, registration and licensing requirements.

Approximately 5,612 recreational vessels were inspected during the 2020-21 financial year. Of those inspected, 830 expiation notices and 1,565 cautions were issued to owners or operators for a range of offences, mostly related to the failure to carry items of safety equipment, speeding or for operating whilst unlicensed or unregistered. There were 3 offences during the 2020-21 financial year that were reported to Court, while another 523 vessels were required to stop launching and 164 were sent ashore.

Waterways Management 

Dredging works were carried out in the Penneshaw harbour to clear the harbour to ensure the safe passage of vessels.

Twenty-two new navigation beacons were installed to mark the navigation channels into Venus Bay, in Bay of Shoals and in the Coorong channel between the Murray Mouth and Tauwitchere Barrage

Marine Facilities

The State Government has continued to contribute towards boating infrastructure projects in regional areas of the State that are owned and managed by Local Councils.

In the 2020-21 financial year, approximately $2.15 million was made available from the Facilities Fund to Local Councils.

Works that have been completed are:

• Dicksons Reserve Multipurpose Floating Pontoon (Tailem Bend)
• Smoky Bay Pontoon Replacement
• Moores Boat Ramp Redevelopment (near Streaky Bay)

Works that are in progress include:

• Franklin Harbour Marina Redevelopment
• Avoca Dell Bank Reclamation and Erosion Control (near Murray Bridge)
• St Kilda Boat Ramp Widening and Access Pontoon
• Waikerie Edgar Bartlett Drive Boat Ramp Upgrade
• Modification to Existing Black Point Boat Ramp
• Lock 6 Boat Ramp Upgrade (Chowilla / Murtho).

Approximately $2.18 million will be made available in the 2021-22 financial year.

The State Government allocated $20 million in the 2020-21 State Budget to be spent over the next two years to improve jetties, boat ramps and boating facilities, boosting coastal and regional communities and creating employment. Preconstruction activities have commenced on the following:

Council Projects

• Beacon 19, Goolwa Boating Facility Upgrade
• Arno Bay Boat Ramp Pontoon Replacement
• Streaky Bay Shelter Platform. Departmental Projects
• Beachport Jetty Refurbishment
• Kingscote Main Jetty Refurbishment
• Granite Island – Screwpile Jetty Conservation Works
• Cape Jervis Jetty Refurbishment
• Penneshaw Jetty Refurbishment
• Coffin Bay Jetty Refurbishment
• Anxious Bay Boat Ramp Safety Improvements
• O’Sullivan Beach Boat Ramp Expansion
• West Beach Boat Ramp Refurbishment.

The Department administers the Passenger Transport Act 1994 (the PT Act) and Passenger Transport Regulations 2009 by planning, regulating and funding public transport services (bus, train and tram, taxi and hire car) across South Australia. Pursuant to section 24A of the PT Act the following report is provided.

The Department has performance-based franchise contracts with bus, tram and train operators that keeps the operator focused firmly on the efficiency and quality of service delivery to customers. The government retains ownership of rail assets (including trains, trams, tracks, stations and all infrastructure); sets requirements for levels of services; continues to set the fare price for travel on bus, tram and trains and retains the revenue.

Public transport bus and tram services across metropolitan Adelaide are provided by four private transport providers, Torrens Transit Pty Ltd who operate three contract areas (East West, Outer North and Outer North East); Busways South Australia Pty Ltd who operate the Outer South contract area; and Australian Transit enterprises Pty Ltd trading as Southlink who operate the Hills contract area. Torrens Connect (a joint venture between Torrens Transit Pty Ltd, UGL Rail Services Pty Ltd and John Holland Pty Ltd) provide both bus and light rail services in the North-South contract area.

The bus and tram contracts commenced on 5 July 2020. Rail Infrastructure Maintenance for tram functions (i.e. within track, civil, signalling and overhead) transitioned to Torrens Connect on 31 January 2021 in line with the commencement of the new train contract.

The Outsourced Rail Operations Agreement (OROA) with Keolis Downer Adelaide commenced on 31 January 2021 for the operation and maintenance of the Adelaide Metropolitan Passenger Rail Network (AMPRN), which consists of six commuter routes on four main lines with the provision of asset management and rolling stock maintenance services.

The OROA was signed on 18 September 2020 following a competitive market process conducted by the Adelaide Rail Transformation Program (ARTP).

Public transport services in regional South Australia are also administered by the Department. These include regular route services (country bus services), provincial city services, integrated transport plans, special medical-related services and Dial-a-Ride services.

The Department supports community passenger networks across regional South Australia and within metropolitan Adelaide. The Community Passenger Networks Program is established to facilitate access to transport for people who are transport disadvantaged. The program is jointly funded by the Commonwealth Home Support Program and the Department of Human Services.

The Department is committed to continually improving public transport services and infrastructure and making public transport more accessible and easier to use for all users. The bus fleet is now 100% accessible.

The Department's Station Upgrade Program continues to upgrade selected stations along metropolitan passenger rail lines to provide safer and more efficient services for train customers, with all improvements focusing on accessibility in line with the Disability Discrimination Act 2002 for public transport services. Improved facilities for commuters include new shelters, improved lighting, platform furniture, additional cover, improved access, pedestrian crossings, bike enclosures, additional CCTV camera, new access paths and ramp along with new car parking facilities.

Departmental officers at the Adelaide Railway Station monitor accessibility gates and provide 'sighted guide' assistance to passengers to board trains if needed. Information regarding accessible journeys is published on the Adelaide Metro website.

Adelaide Metro patronage 2020–2021

The total patronage on the public transport system decreased by -18.1% compared with the previous financial year.

Note: 2020-21 patronage has decreased significantly due to the impacts of COVID-19, which showed a significant decline from mid-March 2020.

Total patronage by mode

Total patronage by passenger type

Total patronage by ticket type

*The figures listed above include free travel data.

Special event services

On 23 October 2014, an amendment to the Passenger Transport Act 1994 was enacted with respect to the management and funding of public transport for special events. The aim of the legislation is to facilitate the successful planning of special events in metropolitan Adelaide by requiring mandatory notification of major events and also to provide a mechanism for the costs of additional public transport services required for the event to be recovered where the event is considered a "commercial event".

The key elements of the legislation include the requirement for venue managers to notify the Department six months in advance (or as soon as the event is known) of any event expected to attract more than 5000 patrons and, where additional public transport services are required, that commercial events contribute to the cost of these extra services.

Events are classified as one of two different categories of event for the purposes of the legislation.

The two categories are:

• Commercial Events - organised for profit where there is a fee for participants either in the form of a ticket or an indirect fee i.e. membership of a club or association; or
• Community Events - organised as not for profit, the event is open to the community and attendance is free or a voluntary donation from attendees may be sought.

Based on the information provided in the notification form, the Department will make a determination regarding the need for additional or special public transport services to cater for the event and, where extra services are required, events categorised as "commercial" will be required to fund the services.

During 2020-21, the COVID-19 pandemic had a significant impact on special events with many events either cancelled or considerably scaled back with respect to crowd numbers permitted. Major events that were held during 2020-21, albeit with reduced crowd numbers included the cricket, AFL football and the Christmas Pageant. All of these events were held at Adelaide Oval with additional, special AOX services operating across the bus, train and tram network to and from the event. While crowds were significantly reduced, the Department maintained a full suite of services to assist patrons to maintain social distance while on special public transport services. Despite the reduced crowds, for the 2020-2021 year, an average of 40% of the crowds attending AFL matches at Adelaide Oval used public transport to travel to and from the events. During 2020-2021, all cruise ships were cancelled and therefore DIT was not required to provide additional public transport and customer support services for these visits as in previous years.

Regional services

The Department regulates and contributes to funding transport services in some regional areas.

Regular route services operate across regional South Australia and link major centres to Adelaide. Services operate in the Barossa Valley, Murray Mallee, Mid North, Upper North, Far North, Riverland, Eyre, South East and Fleurieu regions.

Integrated transport services operate in the Coorong District Council, Karoonda East District Council, Murray District Council, Southern Mallee District Council, Mid Murray District Council, Southern Yorke Peninsula, Tatiara District Council, Eastern Riverland, Upper North, Mid North, Adelaide Hills, Victor Harbor and on Kangaroo Island.

Dial-a-Ride door to door services are provided in Victor Harbor, Port Lincoln, Murray Bridge, the Copper Coast and Barossa Valley. These supplement regular timetabled services and extend the range of public transport options for these communities.

In the past four years patronage has continued to decrease by an average of 5.7% per year. This decrease has in part been attributed to cheaper regional airfares, internet banking/services/shopping and people generally choosing to use cars rather than travelling long distances on buses.

Based on data provided by country bus operators, country bus patronage in 2020-21 was 600,100, an increase of 0.01% from the previous year.

This increase in patronage is due to the recovery after the initial large impact of COVID-19 on regional patronage in the previous financial year. During the first months of the various COVID-19 restrictions in the previous financial year, regional service bus operators recorded patronage decreases of between 30%-90% compared to the same period in previous years. At the end of the 2020-21 financial year patronage for the longer distance country bus operators is still approximately 30% lower compared to the same period in previous years.

Provincial city bus services

Regular passenger services operate in South Australia's provincial cities of Port Lincoln, Port Pirie, Whyalla, Port Augusta, Murray Bridge and Mount Gambier. Provincial city services are a combination of town and school services.

Based on data provided by provincial city bus operators, patronage in 2020-21 was 402,133, an increase of 13.08% from the previous year. As with the country bus services, the increase is due to the recovery after the initial impact on patronage from COVID-19 in the previous financial year, however when comparing the 2020-21 financial year with the 2018-2019 financial year, prior to COVID-19, patronage has decreased by 3.12%.

In the four years prior to the start of COVID-19, provincial city bus service patronage continued to decrease by an average of 1.6% each year.

Throughout 2020-2021 the COVID-19 Financial Support Package approved for contracted regional bus service operators in May 2020 continued and assisted in alleviating the financial strain on contractors due to their loss of patronage, and therefore fare revenue. This package was critical in ensuring that these essential services were maintained for the regional communities.

In October 2020 the Department commenced a review of existing regional bus services to assess existing regional bus services and identify opportunities and strategies for:

• Establishment of new contracting models and contract consolidation
• Service enhancements and integration
• Service promotion
• The introduction of consistent fare structures
• Development of the Regional Transport Framework to guide future planning and delivery of regional bus services.

This review will also set out the pathway for the retendering of services to reflect the strategies outlined above.

Complaints, commendations and submissions

Feedback on public transport

Feedback from customers about passenger transport services is welcomed as it provides the ability to improve and assess existing services and practices. Customers are presented with multiple opportunities to provide their feedback through the Adelaide Metro website, Adelaide Metro lnfoline and lnfoCentre, as well as social media such as Facebook and Twitter. Complaints represented 0.01% of total public transport patronage (initial boardings and transfers) in the 2020-21 reporting year, with an increase of 711 (9%) compared to the previous year. There was a decrease of 90 commendations (13%) compared to the previous year.

A decline in patronage due to COVID-19 resulted in flow on effects to the number of complaints and commendations in 2020-21, just as it did in 2019-2020.

The table below shows feedback information on public transport.

Feedback on taxi and Small Passenger Vehicle (SPV) services

The Department receives complaints and commendations regarding taxis and small passenger vehicles. Complaints may lead to disciplinary action if a breach of the regulations under the Act is found to have occurred. Complaints represented less than .0009% of the around 12 million journeys provided by taxis, rideshare and chauffeur services.

The table below shows feedback information on taxis and SPVs.

As at June 2021, there were 4,986 small passenger vehicles in the metropolitan area that can provide point to point services.

Waiting times

The taxi centralised booking services reported that the average waiting time for general taxis in metropolitan Adelaide for 2020-21 was 9 minutes and 44 seconds during the day (6am to 6pm), and 8 minutes and 14 seconds at night (6pm to 6am). The figures include waiting times for phone-booked, hailed and taxi rank trips and meet the prescribed waiting time of 12 minutes, as stated in the conditions for accreditation.

There were 1035 general licences in metropolitan Adelaide in 2020-21.

Access Taxis

The taxi centralised booking services reported that the average waiting time for Access Taxis in metropolitan Adelaide for 2020-21 was 7 minutes and 24 seconds during the day (6am to 6pm) on weekdays and 9 minutes and 12 seconds on weekends, and 17 minutes and 42 seconds on a weekday night (6pm to 6am).

Approximately 5,100 Access Taxi jobs per year take more than 30 minutes to pick up the passenger, meaning an average of 14 people with disability receive a very late service every day.

There are 101 general licences with special conditions (Access Taxis).

Passenger Transport Standards Committee

The Passenger Transport Standards Committee (PTSC) is a statutory committee, established under the Act, responsible for exercising disciplinary powers under Part 4, Division 5 of the Act and for exercising or performing such other powers or functions as may be conferred by the Minister from time to time.

In 2020-21, the PTSC sat on 96 occasions and considered 689 matters including:

• 169 accreditation applications
• 518 disciplinary matters.

Of the 518 disciplinary matters, the PTSC:

• suspended the accreditation of 159 accredited persons for a period of time;
• revoked the accreditation of 319 accredited persons and disqualified them for a period of time; and
• permanently disqualified 1 person from holding accreditation under the Act.

Disciplinary matters included people who failed to demonstrate they met the standards and requirements to hold an accreditation under the Act.

Temporary suspensions primarily related to administrative matters, such as the suspension of a driver’s license through the fines enforcement system, or following an alcohol related driving offence or after the expiry of annual medical clearances. In these instances the suspension remains until the driver’s license has been reinstated or until the updated medical report is provided.

The majority of accreditation revocations relate to interstate driver’s license transfers, as a driver can’t hold an accreditation in South Australia if they do not live in the state (with the exception of cross-border workers). Others had their accreditation revoked because their working with children check had been revoked, or their driver’s license disqualified.

After holding an enquiry, the PTSC found no cause for disciplinary action against two (2) accredited persons, while the remaining accredited persons were fined or reprimanded.

In addition to the above disciplinary matters, the PTSC also placed conditions on the accreditation of one (1) person.

The principles of the Carer’s Charter are incorporated into DIT’s strategic human resource framework, online training and corporate induction resource material. Operating procedures set out the responsibilities of managers to assist employees to meet their caring obligations and provide a range of options to employees, including family carers’ leave, flexible working hours, flexible leave arrangements and access to special leave.

South Australians with severe and permanent disabilities which limit their capacity to use public transport independently are able to apply for transport assistance such as the Plus One Free Companion card and the South Australian Transport Subsidy Scheme. The Plus One Free Companion card provides assistance to people who cannot travel independently due to mobility, cognitive, sensory or communication impairments. Companions or carers accompanying Plus One Free Companion card holders may access Adelaide Metro bus, train and tram services free of charge.

DIT provides public transport information for people with a disability, their families and their carer’s on network accessibility via the Adelaide Metro mobile app, website, as well as the Adelaide Metro Infoline and InfoCentres.

Note: the Department has improved processes to more effectively identify, report and action complaints this financial year which contributed to the increase in complaints recorded compared to last financial year.

Data for previous years is available at: https://data.sa.gov.au/data/dataset/public-complaints-received-by-the-department-of-planning-transport-and-infrastructure

* To note DIT has improved processes to more effectively identify report and action complaints this financial year which accounts for an increase in complaints recorded compared to last financial year.

Data for previous years is available at: https://data.sa.gov.au/data/dataset/public-complaints-received-by-the-department-of-planning-transport-and-infrastructure

Service SA

• Opened a new Service SA centre in Mount Barker on 1 March 2021 fulfilling an election commitment to open a centre in the Adelaide Hills community.
• Introduced ability for customers to add a concession on vehicle registration or driver’s licence via telephone (previously in-centre only).
• Enabled Passenger Transport Inspections to be recorded in TRUMPS allowing taxis, ride share, bus etc. to renew registrations online and subscribe for direct debit.
• Updated direct debit process to allow registrations with less than one month remaining to enrol in the scheme and allowed conditionally registered vehicles to be eligible for direct debit.
• Changed the renewal of disabled parking permit transaction online to simplify the process. Added “Notice of Disposal” to online for a vehicle already transferred to a new owner.
• Reformed Client Freeze messages in TRUMPS to enable more customers to transact online.
• Introduced “How to” instructional videos to Service SA website and sa.gov.au pages to assist customers to create a mySA GOV account and set up direct debit registration renewals.
• Added a licence renewal fee calculator to “renew driver’s licence” page on sa.gov.au.
• Added common registration fees tables to “vehicle registration fees” page on sa.gov.au.
• Introduced twilight Ridersafe courses during daylight savings to assist with the high community demand.

Network Management Services

• Reviewed and adjusted the road network in response to feedback and concern, including:
  • Adjustments to speed limits;
  • Alterations to pavement marking and traffic sign installations; and
  • Changes to intersections and junctions to improve safety.

Road Safety, Policy and Research

• Policy update to allow for a South Australian driver’s licence to be issued subject to alcohol interlock conditions, based on an interstate alcohol interlock Court order once the minimum period of licence disqualification has been served.
• Policy update to allow motorcycle learner’s permits to be renewed (without any approval) provided the permit had not expired by more than 12 months.
• Policy update to allow the transfer of an existing period of an interstate provisional licence, rather than requiring the applicant to pay for a new provisional licence period in South Australia.
• Policy update to simplify the evidence required following a client request for a change of driver’s licence number, because of the licence or licence number being used fraudulently by another party.
• During the height of COVID-19 in 2020, passenger transport vehicles were reaching the maximum vehicle age while not in service or during a period of difficulty in procuring a new vehicle. Exemptions were provided on a short-term basis to ensure to allow vehicles to remain on road to ensure continuation of services and viability of businesses.
• Completed trials of on-demand public transport in Mount Barker and Barossa Valley. The Mount Barker trial has been extended to June 2022. The management of the trial moved to PTSA in January 2021.
• New delegations introduced to enable Service SA employees and contractors to process operator and driver accreditation at Service SA centres across the State.

Regulation

• Extended heavy vehicle inspections to weekends at our inspection facilities and, by agreement with large fleet owners, at their premises to improve efficiencies and service delivery.
• Made modifications to existing vehicle inspection pits at Regency Park to provide flexibility in the range of vehicle types that can be inspected.
• Installed additional vehicle inspection pits to increase capacity, and meet customer timeframe expectations.
• Installed new brake roller testing equipment to improve the customer’s experience through increased accuracy and consistency of assessment of vehicle brakes.
• Secured additional resources to improve the waiting times for inspections of rebuilt written off vehicles.
• Implemented regulation changes to allow driver licence images to be used for Passenger Transport Act administration, removing the need for applicants for the issue or renewal of a driver accreditation to attend Service SA for an additional photo to be taken.
• All passenger transport inspection results now recorded directly into TRUMPS, allowing approx. 8,500 taxi/ rideshare/chauffeured/buses to renew registration via all channels, rather than the need to attend Service SA, often up to 4 times each year.
• Implemented a digital system for administering the SA Transport Subsidy Scheme (SATSS) to innovate the process of subsidised taxi fares within the disability sector through a mobile application, ‘SATSS app’ simplifying the process for SATSS members and the taxi industry.

Marine Services

• Launched a new website which will allow boaters to have a greater understanding of safety on the water; e.g. a page where boaters can tick boxes on lifejackets and it will provide the most suitable lifejackets for their boats and children.
• Released an E-newsletter which provides links to safety videos, latest news from interstate, provide up to date information on boating.
• Introduced iAuditor (electronic inspection and audit tool) which is a tool that automates creations of records in a paperless environment, improving productivity and data analytics capability.
• Digitised boating transactions and testing, boat coding and dealer registrations (aligning boating transactions with vehicle transaction), removing boat registration labels and moving the transactions across to Service SA, Customer Service Centre.
• Implemented new policy and procedure for Boat Operators Licensing to approve external delivery of licensing courses and licences by providers.
• Introduced online aquatic activity licence applications.
• Installed twenty-two new navigation beacons to mark the navigation channels in Venus Bay, Bay of Shoals and the Coorong channel between the Murray Mouth and Tauwitchere Barrage.
• Carried out dredging works in the Penneshaw harbour to clear the harbour to ensure the safe passage of vessels.
• Fitted defibrillators to all ferries in the fleet, enabling emergency 24/7 response access for the surrounding community and ferry operator in the event of a cardiac arrest.