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How the lifting fee works

New Lifting Fee for Access

A lifting fee of $25 (plus GST) is paid to the driver for all trips booked by SATSS members through the Access Taxi Centralised Booking Service. This replaces the on-time bonus previously payable to the driver and the $10 lifting fee that previously applied to 75 and 100% SATSS trips. The lifting fee applies to each booked trip, regardless of whether the SATSS member is claiming the trip as a subsidised trip or paying for it in full. The updated lifting fee forms part of a 12-month trial commencing from 22 February 2022 to improve service delivery in the Access Taxi industry.


What are the changes?

Drivers will receive a $25 lifting fee (plus GST) for any passenger who is a South Australian Transport Subsidy Scheme (SATSS) member where the trip is booked through the Access Centralised Booking Service (CBS).

The lifting fee tariffs will be displayed on the meter as:

  • Tariff 5 (weekdays 6am to 7pm); and
  • Tariff 6 (other times).

This replaces the existing lifting fee and driver on time bonus payments for operators to streamline the fees paid by the State Government for provision of this essential service.

Only one lifting fee will continue to apply per trip, regardless of how many SATSS member passengers are being transported in the trip.


What are the benefits?

The increased lifting fee payable on a broader category of trips seeks to improve service delivery through reduced wait times and improved services for Access Taxi customers.


How does it work?

Members

  • To make a booking for an Access Taxi, contact the Access CBS.
  • When you are booking the Access Taxi please let the Access CBS booking service know that you are a SATSS member, and if you will be claiming part of the trip under your SATSS subsidy or paying for it in full.
  • Present your member ID card to the driver for scanning at the beginning and end of a journey.
  • If you are using a SATSS subsidy to pay for part of your trip, the driver will record at the end of the journey that you have taken a subsidised fare.
  • If you are paying for your trip in full, the driver will record at the end of the journey that the trip was not subsidised. These trips will not be deducted from your subsidised trips balance.

Drivers

  • You will need to scan the SATSS member’s ID card at the beginning and end of a journey .
  • Where a SATSS member is paying for the trip in full, you will need to select ‘0 trips’ in the SATSS application after entering the metered fare.
  • Ensure the meter is paused and Tariff 5 or 6 applied for all journeys booked by a SATSS member through the Access CBS.

For more information about the South Australian Transport Subsidy Scheme visit www.satss.sa.gov.au or call 1300 360 840


What to do

For the passenger:

  1. When you are booking an Access Taxi please let the Access CBS booking service know that you are a SATSS member, or are making a booking for a SATSS member;
  2. At the beginning of a journey, the driver will use their mobile phone to scan the barcode on your ID card. This will record the SATSS membership number and start the journey;
  3. On pick-up, the meter will pause for up to 7 minutes and 30 seconds before it starts calculating the fare. There is no charge while the meter is paused. A lifting fee is paid to the driver for this time;
  4. After 7 minutes and 30 seconds or when the car starts moving the meter will commence charging the fare for your journey;
  5. Once you arrive at your destination, the driver MUST turn off the meter before assisting you out of the vehicle. (Note: the time taken to assist you after the meter is turned off is paid for by the lifting fee);
  6. When the taxi has arrived at the member’s destination, the driver will scan the your ID card barcode again to record that the journey has ended;
  7. The driver will enter the meter value into the app, which then automatically calculates the remaining fare to be paid by the member. Members will also be able to hear this information through their phone’s text-to-speech functionality;
  8. If you choose to pay full fare and not have a SATSS trip deducted, the driver can select ‘0 trips’ in the SATSS application after entering the metered fare;
  9. You MUST NOT be asked by the driver to pay the lifting fee or any part of it. Should you be asked to pay the fee please report this to Adelaide Metro at their Contact Us page.

If a member has provided their email address to SATSS, they will be emailed a summary at the end of each subsidised SATSS journey which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining.

For the driver:

  1. On dispatching of a booking, the CBS will apply the lifting fee tariff to the journey. Note: The lifting fee cannot be claimed unless a booking is initiated by Suburban Taxis;
  2. On arrival at the pick-up location, please make contact with the passenger and start the meter when the passenger is ready to leave or at the booked time;
  3. The meter will pause for up to 7 minutes and 30 seconds before it starts calculating waiting time and running rates; or
  4. The meter will commence calculating the fare as soon as the car starts moving. This means the fare displayed on the meter may appear to be less than the equivalent fare without the lifting fee because the meter will pause for a while – but drivers will get paid separately for this time by the lifting fee;
  5. Once arrived at the destination you must turn the meter off before assisting the passenger out of the vehicle, the time taken to assist the passenger to exit the vehicle is paid in the lifting fee. In situations where the meter is not turned off the lifting fee could be withheld and other penalties may apply;
  6. Where the member has stated they wish to pay full fare for the journey, select the option ‘0 trips’, which will not deduct a SATSS trip from the members card;
  7. The passenger MUST NOT be asked to pay the lifting fee or any part of it.

Note: While the meter pauses for up to 7 minutes and 30 seconds, the lifting fee actually includes payment for the 15 minutes of waiting time. The 15 minutes includes the paused time and the time to assist a passenger to leave the taxi (after the meter is turned off).

Note: If the driver’s mobile internet/data is not switched on when the SATSS member’s ID card is scanned, this journey information will be stored in the app until the driver’s mobile internet is switched on. SATSS journey payments cannot be processed until journey information is uploaded to the SATSS system. This happens automatically when the driver’s mobile internet is on.

How to get paid

SATSS will pay the lifting fee for all eligible trips.

Lifting fee eligible trips must be booked through the Suburban Taxis CBS. For rank and hail jobs drivers must contact the Suburban Taxis CBS to activate the lifting fee tariff.

The passenger MUST NOT be asked to pay the lifting fee or any part of it.

For paper vouchers only: Write “$27.50” (i.e. the lifting fee plus GST) on the voucher under the voucher number at the bottom of the voucher to claim the lifting fee. Do NOT add the lifting fee to the total of the fare.

Questions and answers

Q.   If the passenger requests to stop and leave the vehicle during the trip and I wait and leave the meter running can I receive a second lifting fee for the rest of the trip?
A.    No, if the meter is left running, it is only one trip. Only one SATSS subsidy can be used and the lifting fee applies only as one trip.

Q.   If the passenger requests I provide their return trip will the lifting fee automatically apply?
A.    No. If the meter is left running between the original and return trip it will be considered a single trip. A second lifting fee will not apply. If the meter is turned off at the end of the original trip, you will need to contact the Access CBS for the lifting fee tariff to be activated for the return trip.

Q.   Will I get the lifting fee if I stop the trip part way through and restart the meter?
A.    No, a trip is from the pick-up location to the drop-off destination. Once the meter stops you will need to contact the Access CBS for the lifting fee tariff to be activated again. The Department for Infrastructure and Transport will investigate all instances where this occurs to ensure all claims for the lifting fee are legitimate. Penalties and/or referral to the Passenger Transport Standards Committee may apply to breaches of the Passenger Transport Regulations 2009.